PandaDev

work experience

Deloitte SRT, Zaragoza, Spain

Apr 2024 - Present

Act as CMDB Technical Lead and ServiceNow Developer at Santander Global Technology.
Implement User Stories assigned during each sprint and support developers through code reviews.
Ensure the technical quality of all developments.
Monitor the team's technical debt, developing and coordinating mitigation actions.
Serve as a liaison between the CMDB and Architecture teams, communicating architecture‐related issues and ensuring team alignment and understanding.
Investigate performance issues on the instance together with the Platform team, and proactively improve processes aimed at enhancing the instance's health.
Support research initiatives, including Proof of Concept (PoCs) and technical Spikes.
Assist the Product Owner by providing technical insights to enhance the definition of User Stories.
Perform reviews of Update Sets deployed in Production to ensure compliance with Architecture guidelines and to avoid generating technical debt.

DXC Technology, Zaragoza, Spain

Oct 2020 - Apr 2024

CMDB Technical Lead and ServiceNow Developer at Santander Global Technology.
Discovery for Network Resources implemented using the SNMP protocol for Acciona-Spain.
SCCM and Microsoft Intune integration implemented for Acciona Joint Ventures.
External login implemented via SSO + MFA for the Acciona external users (Joint ventures).
Integration of the Acciona's Active Directory in Microsoft Azure to keep sync all active users' O365 assigned products.
IT Asset Management implementation for Acciona-Spain and PUIG-Spain.
An async solution was created to keep the whole Italy ENEL's Organization hierarchy tree updated in real time.
Great skill in creating, updating, or debugging Scripts Includes, Business Rules, UI Policies, UI Actions, Client Scripts, UI Macros, UI Scripts, Formatters, ACLs, Scheduled Jobs, Service Portal Widgets, Scoped Apps and Jelly scripts.
System Events and Async processes specialist.

DXC Technology, Zaragoza, Spain

Aug 2018 - Oct 2020

Perform all activities related to the development of the enterprise Siebel CRM solution.
Develop solutions following Siebel best practices and perform thorough testing.
Provide production support and troubleshooting assistance on software application related issues.

Netcenter Majay SB, Valencia, Venezuela

Dec 1999 - Jun 2018

Developed a production application, first on Visual Basic and then upgraded with Java SE technology. This app allows the business to manage its employees, customers, lock and unlock local desktops on LAN, and invoice customer purchases.
Developed a relational database in MySQL.
Upgraded existing modules and added new ones to adapt the application to business needs.
Installed a star network and built, configured and supported all end user equipment.
Excellent analytical and problem-solving skills. Completed many assemblies, repairs and diagnostics.

Computer Science, 3rd year completed
Universidad de Carabobo, Valencia, Venezuela 2000 - 2003
Bachelor's Degree in Bioanalysis
Universidad de Carabobo, Valencia, Venezuela 1994 - 2000